"Last week, one of their drivers was having an exceptionally bad day, and just decided that they weren't going to deliver about 8 patient test result envelopes, and tossed them in a garbage can at the gas station. The gas station attendant found the envelopes and called the laboratory to express their concern and alert them of their discovery."

"Great training breeds efficient employees who can reach the next level of service in their industry. For a short time, I was employed as a Ramp Agent for United Airlines at Denver International Airport. Circling back to the point that not all training is the same, United was in the Major Leagues compared to my coffee shop job when it came to training."

"One of the drivers was asked by one of the clinics to transport a bag of dirty needles back to the main office for disposal. Not knowing any better, the driver agreed, and consequently suffered a needlestick injury from a needle that punctured the bag."

"I got a call late last week from a courier in the Southwest who had been transporting dry ice in a large ziplock bag in a cooler in the back seat of his car, when he heard a hissing noise and pulled over. The nylon cooler he had put the bag of dry ice in had expanded and was stretched nearly to the breaking point"